One year of support is included with the purchase of your product. Support beyond one year can also be purchased.
Email is the preferred method of support contact. Emails will be responded to promptly, generally at most within one business day.
When contacting support, please supply one of the following items to verify you as a customer:
- Order reference number. If you purchased a product within the last year, provide the order reference number for the product order. If you purchased support beyond one year, provide the order reference number for the support order.
- Email used to purchase.
- Date of purchase.
Support Contact Information
Support email: firstname.lastname@example.org
Support phone number: (832) 585-7631
Support hours: M-F 9:00 am to 5:00 pm CST.
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